Refund policy
Returns
We have a 7-day return policy. Return requests must be initiated within 7 days of delivery, with the first day of the return window beginning on the date tracking shows the order as delivered.
If your order is shipped in multiple packages, the return window begins on the delivery date of the final package in your order.
Once a return request has been submitted and approved, the item(s) must be shipped back to us within 7 days of the return request to qualify for a full refund.
To be eligible for a return, clothing must be:
- Unworn and unused
- In the same condition in which it was received
- Returned with all original tags attached
- Returned in the original clear garment packaging with the SKU label
- Accompanied by a receipt or other proof of purchase
Orders returned without meeting these requirements may be subject to a 20% restocking fee, or the return may be declined.
Shipping and handling charges are non-refundable.
Return shipping is the customer's responsibility unless the return is due to a shipping error, damaged item, defective item, or incorrect item.
To start a return, contact us at support@shoppeachanddaisy.com.
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting and receiving return authorization will not be accepted.
Approved returns should be sent to:
Returns Department
17300 Railroad Street, Unit D
City of Industry, CA 91748
Please do not send a return to this address without first contacting us and receiving return instructions.
You can contact us with any return questions at support@shoppeachanddaisy.com.
Damages, Defects & Incorrect Items
Please inspect your order when it arrives. If an item is defective, damaged, or you received the wrong item, contact us as soon as possible at support@shoppeachanddaisy.com so we can evaluate the issue and make it right.
If the return is the result of a damaged or incorrect item or another shipping error, return shipping will not be your responsibility.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on:
- Beauty products
- Bodysuits
- Face masks
- Intimates and lingerie
- Jewelry
- Swimwear
- Gift cards
- Sale or clearance items
- Seasonal items, including but not limited to Christmas, Halloween, New Year’s, and Easter
- Items that have been worn or used
- Items without their original tags
- Items returned without their original clear garment packaging and SKU label
- Items returned outside the applicable return window
Please contact us at support@shoppeachanddaisy.com if you have questions about whether a specific item is eligible for return.
Exchanges
Exchanges are available for eligible items when the requested replacement size or color is in stock. Exchange requests must be made within 7 days of delivery and are subject to the same return-condition requirements. If the requested replacement is unavailable, we will process the item as a return instead.
Refunds
Please allow 5–7 business days after your returned package is received for the return to be inspected and processed.
Once your return has been processed, Peach & Daisy will contact you by email to confirm the status of your return.
If your refund is approved, it will be issued to your original payment method. Please keep in mind that your bank or credit card company may require additional time to process and post the refund to your account.
Original shipping and handling charges are non-refundable.
If more than 15 business days have passed since Peach & Daisy confirmed that your refund was approved and you have not received it, please contact us at support@shoppeachanddaisy.com.
European Union 14-Day Cooling-Off Period
Notwithstanding the return policy above, if merchandise is shipped into the European Union and applicable law provides you with a statutory right to cancel or return your order within 14 days, that statutory right will apply.
Unless otherwise required by applicable law, returned items must be in the same condition in which they were received, unworn or unused, with tags and original packaging, along with a receipt or other proof of purchase.